Refund and returns.

1. Why personalised items are different

Almost everything we make carries a name, a logo, a date or artwork that belongs to one customer. Once it is cut, it cannot be sold to anyone else. For that reason personalised items are final once approved.

2. Your proof is the moment of decision

Before we engrave anything, we send you a proof: a preview showing the exact spelling, size and placement of your design. Please read it carefully, especially names, dates and spelling.

When you approve the proof, you are confirming that the wording and layout are correct. After that point we cannot offer a refund or a free remake for changes of mind, spelling you supplied, or a decision that you no longer want the item.

If you spot something wrong in the proof, tell us. Changes at proof stage are free.

3. Cancelling before approval

You can cancel at any time before you approve your proof and we will refund what you have paid in full. Once production has started, cancellation is not possible.

4. When we will remake or refund

We will remake the item at our cost, or refund you, if:

• the finished piece does not match the proof you approved
• the engraving is faulty, misaligned or poorly finished
• the item is damaged when it reaches you
• you receive the wrong item
• we made a mistake at any point in the process

You choose whether you would rather have it remade or refunded.

5. Reporting damage or a fault

Tell us within 3 days of receiving your order. Email techeng1995@gmail.com with:

• your order reference, for example TE-7QK4XN
• clear photographs showing the damage or fault
• a photograph of the packaging if the parcel itself was damaged

Photographs matter. They let us see what happened, sort it out quickly, and raise a claim with the courier where the damage happened in transit. Without them we may not be able to help.

We will reply within 2 business days with what happens next.

6. Non-personalised items

If you buy a plain item with no engraving or customisation, you may return it unused and in its original condition within 7 days of delivery for a refund. Return postage is yours to pay unless the item was faulty.

7. Items you send us to engrave

When you send us something you already own, we check first that it is safe to engrave and tell you what we think. Engraving is permanent and cannot be undone. We take real care, but on customer-owned items you accept the risk that a material may behave unexpectedly. If we damage your item through our own error, we will discuss fair compensation with you.

8. How refunds are paid

Refunds go back the way you paid, wherever possible. Card and PayPal refunds usually take 5 to 10 business days to appear, depending on your bank. Bank transfers are refunded to the account you paid from. Cash on delivery orders are refunded by bank transfer.

9. Your legal rights

Nothing in this policy takes away rights you have under the consumer protection laws of Trinidad and Tobago. If goods are faulty, not as described, or not fit for purpose, your statutory rights apply regardless of anything written here.